Reference

Legal Terms Behind Your Account

One set of terms covers your account, your wallet and every table or market you open inside the lobby. Where you can register depends on local law and eligible regions, and we put the rules in front of you before you join.

Rules shown before you joinAccess follows local lawEligible regions onlyWritten in plain English
h77bd Legal Terms Behind Your Account
TALK TO US

Where To Send Legal Questions

Legal questions reach us fastest through the chat inside your account, or by email. Write from the address registered on your account so we can find the right record without asking you to repeat yourself. Asking about a payment? Keep the bKash, Nagad or Rocket reference handy. For a request to change or close your account, say plainly what you want done. We answer in the order requests arrive and come back to you when something is missing.

Account chat Open the chat from your signed-in account and choose the legal or account category. Because you are already logged in, we can pull up your wallet entries and skip the identity questions.
Email the team Email us from the inbox registered on your account. Attach the transaction reference for any bKash, Nagad or Rocket payment you are asking about, and keep the subject line short.
Request a change Ask for a correction to your account details, a copy of the terms as you accepted them, or closure of your account in writing. We confirm once the change is done and say what still applies.
DATA AND SECURITY

Data, Cookies and Account Security

Your account details, wallet records and the terms you accepted stay linked to your profile. Passwords are stored in a form we can check but cannot read back, and a one-time code goes to your phone when you sign in from a new device. Session cookies keep the browser and the app in step, so you are not typing a password at every tap. Transaction and acceptance records are kept only as long as accounting and legal duties require, then cleared.

Sign-in protection

A one-time code goes to the number on your account when you sign in from a device we have not seen before. If a code arrives and it was not you, change your password.

Cookies and sessions

Session cookies keep you signed in while you move between pages, and they drop when you log out. Clearing browser data signs you out; sign back in with your password and a code.

Records we keep

We hold wallet entries, acceptance dates and support messages so a dispute can be traced. Old records are cleared once they are no longer needed for accounting or legal duties.

Asking for changes

You can ask to see the details we hold on you, correct anything wrong, or have your account closed. Write from the registered address and we confirm with you before acting.

Questions About Legal Terms

Most legal questions we get are about eligibility, payments and what we keep on file. The answers below cover those directly, and the chat team takes the rest. Where a question turns on the rules in your own country, our answer stays general on purpose. The law where you live decides whether you can use the site at all. If your point is not here, the support section above shows where to write.

No. Access depends on your local law and eligible regions, and our terms do not override a restriction in your country. Check the rules where you live before you open an account.

Yes. The wallet handles its own side of the payment and sets its own rules, which can include limits on gambling merchants. Our terms cover your account with us, not the wallet provider's decision.

Send the request from the email registered on your account and tell us whether you want the balance settled first. We confirm when the closure is done and keep only the records we must hold.

Your registered name, contact details, wallet records and the terms version you accepted. We do not keep your wallet PIN or your bKash, Nagad or Rocket password, because those stay with the provider.

They can. When we change something that affects your account, the new version is posted here with a fresh date. Continuing to use the account after that point means you accept the change.

Use the chat inside your account or email us from the registered address. Include the wallet reference for any payment. If a complaint needs a closer look, we say what we found.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.